Refund policy

We have a 30-day return policy, on most items (not all) which means you have 30 days after receiving your item to request a return. All orders are subject to a 15% restocking fee if returned for reasons not due to damage or lost  orders.

If eligible for a return, your item must be in the 
same condition that you received it, unworn or unused, with tags, and in
its original packaging. You’ll also need the receipt or proof of
purchase.

To start a return, you can contact us at info@theheattreatshop.com. Please note that returns will need to be sent to the following address: 1954 Tandem Way Norco, CA 92860

If your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@theheattreatshop.com.

Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom goods such as custom ceramics, custom heating elements, custom motors or any item made special to the product with specified dimensions. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what
you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some
time for your bank or credit card company to process and post the
refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@theheattreatshop.com.